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Occupation

Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

$76,220 medianBelow-avg outlookBachelor's typical

O*NET 31.0 · 15-1231.00

A typical week, in the words of people in the job

  1. 01Identify the causes of networking problems, using diagnostic testing software and equipment.
  2. 02Configure security settings or access permissions for groups or individuals.
  3. 03Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  4. 04Analyze network data to determine network usage, disk space availability, or server function.
  5. 05Document help desk requests and resolutions.
  6. 06Back up network data.
  7. 07Install network software, including security or firewall software.
  8. 08Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  9. 09Troubleshoot network or connectivity problems for users or user groups.
  10. 10Provide telephone support related to networking or connectivity issues.
  11. 11Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
  12. 12Create or update technical documentation for network installations or changes to existing installations.

Task statements ranked by how many workers report them · O*NET 31.0

What the posting will be called

Network SpecialistNetwork Technical AnalystNetwork TechnicianSystems SpecialistComputer Network SpecialistIT Consultant (Information Technology Consultant)Network Support SpecialistPersonal Computer Network Analyst

Titles reported by employers for this occupation. Search job boards with these, not the O*NET name.

Knowledge the job leans on

Computers and ElectronicsTelecommunicationsCustomer and Personal ServiceEngineering and TechnologyEnglish LanguageAdministration and ManagementCommunications and MediaEducation and Training

Skills that carry over from service

Judgment and Decision MakingComplex Problem SolvingSystems AnalysisTroubleshootingTime ManagementOperations MonitoringSystems EvaluationRepairing