Computer User Support Specialists

A typical week, in the words of people in the job

1. 01Modify and customize commercial programs for internal needs.
2. 02Refer major hardware or software problems or defective products to vendors or technicians for service.
3. 03Inspect equipment and read order sheets to prepare for delivery to users.
4. 04Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
5. 05Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
6. 06Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
7. 07Oversee the daily performance of computer systems.
8. 08Answer user inquiries regarding computer software or hardware operation to resolve problems.
9. 09Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
10. 10Enter commands and observe system functioning to verify correct operations and detect errors.
11. 11Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
12. 12Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

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