Patient Representatives

A typical week, in the words of people in the job

1. 01Teach patients to use home health care equipment.
2. 02Interview patients or their representatives to identify problems relating to care.
3. 03Maintain knowledge of community services and resources available to patients.
4. 04Refer patients to appropriate health care services or resources.
5. 05Explain policies, procedures, or services to patients using medical or administrative knowledge.
6. 06Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
7. 07Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
8. 08Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
9. 09Analyze patients' abilities to pay to determine charges on a sliding scale.
10. 10Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
11. 11Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
12. 12Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.

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