Telemarketers

A typical week, in the words of people in the job

1. 01Conduct client or market surveys to obtain information about potential customers.
2. 02Obtain customer information such as name, address, and payment method, and enter orders into computers.
3. 03Explain products or services and prices, and answer questions from customers.
4. 04Answer telephone calls from potential customers who have been solicited through advertisements.
5. 05Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
6. 06Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
7. 07Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
8. 08Maintain records of contacts, accounts, and orders.
9. 09Record names, addresses, purchases, and reactions of prospects contacted.
10. 10Adjust sales scripts to better target the needs and interests of specific individuals.
11. 11Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
12. 12Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

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What the posting will be called

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