Customer Service Representatives

A typical week, in the words of people in the job

1. 01Check to ensure that appropriate changes were made to resolve customers' problems.
2. 02Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
3. 03Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
4. 04Solicit sales of new or additional services or products.
5. 05Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
6. 06Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
7. 07Determine charges for services requested, collect deposits or payments, or arrange for billing.
8. 08Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
9. 09Refer unresolved customer grievances to designated departments for further investigation.
10. 10Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
11. 11Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
12. 12Review insurance policy terms to determine whether a particular loss is covered by insurance.

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