Occupation
Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
$46,170 medianBelow-avg outlookHigh school
O*NET 31.0 · 43-4151.00
A typical week, in the words of people in the job
- 01Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- 02Direct specified departments or units to prepare and ship orders to designated locations.
- 03Receive and respond to customer complaints.
- 04Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
- 05Calculate and compile order-related statistics, and prepare reports for management.
- 06Recommend type of packing or labeling needed on order.
- 07Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- 08Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- 09Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- 10File copies of orders received, or post orders on records.
- 11Inspect outgoing work for compliance with customers' specifications.
- 12Prepare invoices, shipping documents, and contracts.
Task statements ranked by how many workers report them · O*NET 31.0
What the posting will be called
Materials SpecialistOrder ClerkWarehouse ClerkWarehouse PersonHub AssociateOrder AnalystOrder Entry Administrator (Order Entry Admin)Order Entry Representative (Order Entry Rep)Order Processing ClerkOrder Taker
Titles reported by employers for this occupation. Search job boards with these, not the O*NET name.
Knowledge the job leans on
Customer and Personal ServiceProduction and ProcessingComputers and ElectronicsEducation and TrainingEnglish LanguageAdministrativeMathematicsSales and Marketing
Skills that carry over from service
Service OrientationJudgment and Decision MakingPersuasionSocial PerceptivenessCoordinationComplex Problem SolvingNegotiationTime Management