Receptionists and Information Clerks

A typical week, in the words of people in the job

1. 01File and maintain records.
2. 02Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
3. 03Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
4. 04Transmit information or documents to customers, using computer, mail, or facsimile machine.
5. 05Hear and resolve complaints from customers or the public.
6. 06Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
7. 07Take orders for merchandise or materials and send them to the proper departments to be filled.
8. 08Receive payment and record receipts for services.
9. 09Schedule appointments and maintain and update appointment calendars.
10. 10Process and prepare memos, correspondence, travel vouchers, or other documents.
11. 11Enroll individuals to participate in programs and notify them of their acceptance.
12. 12Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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