Correspondence Clerks

A typical week, in the words of people in the job

1. 01Prepare records for shipment by certified mail.
2. 02Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
3. 03Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
4. 04Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
5. 05Compile data from records to prepare periodic reports.
6. 06Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
7. 07Route correspondence to other departments for reply.
8. 08Ensure that money collected is properly recorded and secured.
9. 09Process orders for goods requested in correspondence.
10. 10Present clear and concise explanations of governing rules and regulations.
11. 11Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
12. 12Compute costs of records furnished to requesters, and write letters to obtain payment.

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