Switchboard Operators, Including Answering Service

A typical week, in the words of people in the job

1. 01Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
2. 02Relay or route written or verbal messages.
3. 03Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
4. 04Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
5. 05Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
6. 06Place telephone calls or arrange conference calls as instructed.
7. 07Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
8. 08Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
9. 09Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
10. 10Place orders, such as for equipment, supplies, or catering for meetings.
11. 11Complete forms for sales orders.
12. 12Answer simple questions about clients' businesses, using reference files.

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