Bill and Account Collectors

A typical week, in the words of people in the job

1. 01Negotiate credit extensions when necessary.
2. 02Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
3. 03Locate and monitor overdue accounts, using computers and a variety of automated systems.
4. 04Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
5. 05Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
6. 06Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
7. 07Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
8. 08Answer customer questions regarding problems with their accounts.
9. 09Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
10. 10Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
11. 11Receive payments and post amounts paid to customer accounts.
12. 12Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

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