Occupation
First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
O*NET 31.0 · 39-1013.00
A typical week, in the words of people in the job
- 01Exchange currency for customers, converting currency into requested combinations of bills and coins.
- 02Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- 03Answer patrons' questions about gaming machine functions and payouts.
- 04Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- 05Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- 06Clean and maintain slot machines and surrounding areas.
- 07Reset slot machines after payoffs.
- 08Record the specifics of malfunctioning machines and document malfunctions needing repair.
- 09Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- 10Respond to and resolve patrons' complaints.
- 11Monitor payment of hand-delivered jackpots to ensure promptness.
- 12Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Task statements ranked by how many workers report them · O*NET 31.0
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Knowledge the job leans on
Skills that carry over from service