First-Line Supervisors of Retail Sales Workers

A typical week, in the words of people in the job

1. 01Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
2. 02Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
3. 03Instruct staff on how to handle difficult and complicated sales.
4. 04Assign employees to specific duties.
5. 05Plan and prepare work schedules and keep records of employees' work schedules and time cards.
6. 06Establish and implement policies, goals, objectives, and procedures for the department.
7. 07Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
8. 08Establish credit policies and operating procedures.
9. 09Plan budgets and authorize payments and merchandise returns.
10. 10Review inventory and sales records to prepare reports for management and budget departments.
11. 11Inventory stock and reorder when inventory drops to a specified level.
12. 12Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

Task statements ranked by how many workers report them · O*NET 31.0

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