First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

A typical week, in the words of people in the job

1. 01Take disciplinary action to address performance problems.
2. 02Resolve customer complaints regarding worker performance or services rendered.
3. 03Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
4. 04Analyze and record personnel or operational data and write related activity reports.
5. 05Recruit and hire staff members.
6. 06Collaborate with staff members to plan or develop programs of events or schedules of activities.
7. 07Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
8. 08Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
9. 09Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
10. 10Apply customer feedback to service improvement efforts.
11. 11Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
12. 12Participate in continuing education to stay abreast of industry trends and developments.

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