First-Line Supervisors of Passenger Attendants

A typical week, in the words of people in the job

1. 01Direct or coordinate the activities of workers, such as flight or car attendants.
2. 02Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
3. 03Train workers in proper operational procedures and functions and explain company policies.
4. 04Enforce safety rules and regulations.
5. 05Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
6. 06Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
7. 07Take disciplinary action to address performance problems.
8. 08Analyze and record personnel or operational data and write related activity reports.
9. 09Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
10. 10Apply customer feedback to service improvement efforts.
11. 11Recommend and implement measures to improve worker motivation, work methods, or customer services.
12. 12Meet with managers or other supervisors to stay informed of changes affecting operations.

Task statements ranked by how many workers report them · O*NET 31.0

What the posting will be called

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