Occupation
First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
$87,520 medianBelow-avg outlookBachelor's typical
O*NET 31.0 · 41-1012.00
A typical week, in the words of people in the job
- 01Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
- 02Attend company meetings to exchange product information and coordinate work activities with other departments.
- 03Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
- 04Listen to and resolve customer complaints regarding services, products, or personnel.
- 05Keep records pertaining to purchases, sales, and requisitions.
- 06Visit retailers and sales representatives to promote products and gather information.
- 07Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- 08Plan and prepare work schedules, and assign employees to specific duties.
- 09Examine products purchased for resale or received for storage to determine product condition.
- 10Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
- 11Analyze details of sales territories to assess their growth potential and to set quotas.
- 12Provide staff with assistance in performing difficult or complicated duties.
Task statements ranked by how many workers report them · O*NET 31.0
What the posting will be called
Customer Service SupervisorReservations SupervisorSales LeaderSales SupervisorCustomer Service Department SupervisorDriver Sales SupervisorInformation Center SupervisorInside Sales SupervisorSales Department SupervisorSales Team Leader
Titles reported by employers for this occupation. Search job boards with these, not the O*NET name.
Knowledge the job leans on
Customer and Personal ServiceAdministration and ManagementEnglish LanguagePersonnel and Human ResourcesEconomics and AccountingSales and MarketingMathematicsEducation and Training
Skills that carry over from service
Management of Personnel ResourcesCoordinationJudgment and Decision MakingTime ManagementSocial PerceptivenessPersuasionComplex Problem SolvingNegotiation