First-Line Supervisors of Office and Administrative Support Workers

A typical week, in the words of people in the job

1. 01Coordinate activities with other supervisory personnel or with other work units or departments.
2. 02Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
3. 03Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
4. 04Resolve customer complaints or answer customers' questions regarding policies and procedures.
5. 05Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
6. 06Recruit, interview, and select employees.
7. 07Interpret and communicate work procedures and company policies to staff.
8. 08Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
9. 09Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
10. 10Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
11. 11Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
12. 12Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

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