Occupation
Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
$38,950 medianBelow-avg outlookHigh school
O*NET 31.0 · 39-6012.00
A typical week, in the words of people in the job
- 01Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- 02Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- 03Provide directions to guests.
- 04Order flowers for guests.
- 05Make travel arrangements for sightseeing or other tours.
- 06Pick up and deliver items or run errands for guests.
- 07Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- 08Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- 09Arrange childcare services for guests.
- 10Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- 11Assist guests with special needs by providing equipment such as wheelchairs.
- 12Receive, store, or deliver luggage or mail.
Task statements ranked by how many workers report them · O*NET 31.0
What the posting will be called
Chef ConciergeConciergeGuest Service AgentHotel ConciergeActivities ConciergeClub ConciergeConference ConciergeFront Desk AgentLobby ConciergeService Concierge
Titles reported by employers for this occupation. Search job boards with these, not the O*NET name.
Knowledge the job leans on
Customer and Personal ServiceEnglish LanguageAdministrativeTransportationAdministration and ManagementComputers and ElectronicsPublic Safety and SecuritySales and Marketing
Skills that carry over from service
Service OrientationSocial PerceptivenessCoordinationPersuasionJudgment and Decision MakingTime ManagementComplex Problem SolvingNegotiation