Hotel, Motel, and Resort Desk Clerks

A typical week, in the words of people in the job

1. 01Make and confirm reservations.
2. 02Greet, register, and assign rooms to guests of hotels or motels.
3. 03Verify customers' credit, and establish how the customer will pay for the accommodation.
4. 04Date-stamp, sort, and rack incoming mail and messages.
5. 05Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
6. 06Deposit guests' valuables in hotel safes or safe-deposit boxes.
7. 07Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
8. 08Plan, schedule or supervise the work of other employees.
9. 09Issue room keys and escort instructions to bellhops.
10. 10Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
11. 11Record guest comments or complaints, referring customers to managers as necessary.
12. 12Keep records of room availability and guests' accounts, manually or using computers.

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